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Can’t log into App any more

DaveHutch
Newbie
Posts: 2
Registered: ‎05-10-2021

Can’t log into App any more

I can log into the website but I can no longer get a verification code sent to me either by sms or email.
I get a message as follows:
Oops, something's gone
wrong. Try again.
(PLUOAuthError: 12)
Dismiss
3 REPLIES 3
Gandalf
Community Gaffer
Community Gaffer
Posts: 26,563
Thanks: 10,265
Fixes: 1,599
Registered: ‎21-04-2017

Re: Can’t log into App any more

Thanks for your post @DaveHutch 

I’ve just tried and the app works for me still. 

Could you try uninstalling it and reinstall?

Let me know how it goes. 

[edit]

Actually I’ve logged out and I’m getting the same error. 

I’m raising it with the right people to look into…

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
DaveHutch
Newbie
Posts: 2
Registered: ‎05-10-2021

Re: Can’t log into App any more

It didn’t work after I reinstalled, but a day later it now does. Sorted
Gandalf
Community Gaffer
Community Gaffer
Posts: 26,563
Thanks: 10,265
Fixes: 1,599
Registered: ‎21-04-2017

Re: Can’t log into App any more

@DaveHutch 

That’s good to see. I’ve just tested it and mine’s working now too. I had raised this to the product owner for the mobile app and they passed it to the app team for investigation who look to have fixed the problem. Thumbs_Up

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet