Can't find Where To Set Up A New Account on-Line

[#1]

Hi, I have not  received a welcome email following the activation of my SIM that contains my account username or any kind of  a link to set up a password.

Can anyone advise how I set up my new 'sim only' account on-line please?

[#2]

Hi @IDontLikeDisco

We're really sorry to hear you haven't received your welcome letter. 

You can find help with set up here

Should your SIM not arrive, please send us a PM with your: 

Full Name: 

Address:

Postcode:

Mobile Number:

Confirm you are the account holder: 

Alternatively, it can sometimes be quicker to speak to our Mobile team directly by dialling: 0800 079 1133

Kind Regards

[#3]

Sorry this doesn’t answer my question.

I am trying to set up my new PlusNet Mobile phone account online but the only options are to LOGIN, I cannot see any options to register a NEW account?

[#4]

Thanks for getting back to us @IDontLikeDisco 

Sorry for the confusion. If we’ve sent you a SIM and activated it, you’d already have an account. To login for the first time, your welcome email normally gives you instructions on how to set up a password however as you’ve said you’ve not received this email, could you go through the forgot password tool Here to set a password, then sign in from Here using your mobile number and the password you’ve just set?

If this doesn’t work, could you send me a PM with the above details so I can investigate further.

Let us know how it goes.