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Can I get the adult content lock lifted?

P-good
Just browsing
Posts: 1
Registered: ‎14-08-2021

Can I get the adult content lock lifted?

It filters all sorts of weird stuff alongside adult sites, kind of a pain, would rather just have it removed please.
2 REPLIES 2
southerner
Aspiring Pro
Posts: 614
Thanks: 62
Fixes: 1
Registered: ‎27-11-2013

Re: Can I get the adult content lock lifted?

You'll probably need to take the audio walk of shame and call in to get it switched off on 500. Not sure why PN can't use the ID by credit card method other operators do. And you're right it doesn't just block 'adult sites' in the literal sense. Good luck.
Gandalf
Community Gaffer
Community Gaffer
Posts: 25,915
Thanks: 9,539
Fixes: 1,512
Registered: ‎21-04-2017

Re: Can I get the adult content lock lifted?

Hi @P-good I'm really sorry for the long delay of a staff response. If you haven't got this sorted, drop me a private message with the following details and we’ll be happy to take a look. This information will pass our data protection checks.

+Your mobile number

+Your full name

+Your full address

+Are you the account holder?

+Your date of birth

+Last 2 digits of your bank account number

+Last 2 digits of your bank sort code

When private messaging me, please include a link to this thread as our staff private messages go through a centralised system internally so I might not actually personally message you back. Although just a few of us monitor our Community Forums so there’s a good chance I’ll pick it up.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role within Plusnet.
 Anoush Mortazavi
 Plusnet