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Can I get my number ported before receiving my sim card?

shane25
Hooked
Posts: 6
Registered: ‎20-02-2019

Can I get my number ported before receiving my sim card?

Self explanatory.

Thanks.

9 REPLIES 9
Apprentice
Grafter
Posts: 645
Thanks: 4
Registered: ‎04-11-2008

Re: Can I get my number ported before receiving my sim card?

Yes you can when you sign up on the PN site and use the PAC code system, well I did anyway.

 

 

 

 

shane25
Hooked
Posts: 6
Registered: ‎20-02-2019

Re: Can I get my number ported before receiving my sim card?

Thanks @Apprentice 

I should clarify. I did not have the PAC when I signed up another account. So no automatic porting by PN.

I have the PAC now but the sim card hasn't arrived and neither has the email from PN to advise of the new number .

 

MisterW
Superuser
Superuser
Posts: 14,575
Thanks: 5,411
Fixes: 385
Registered: ‎30-07-2007

Re: Can I get my number ported before receiving my sim card?

but the sim card hasn't arrived

SIM cards are sent via Royal Mail and so in the current situation , may not be delivered in some areas in the expected 24/48 hrs. So TBH its probably best to wait for the SIM to arrive before giving PlusNet the PAC. Porting usually takes a couple of days after the PAC is submitted, so if the SIM gets badly delayed you may find yourself with no working phone!

and neither has the email from PN to advise of the new number

That sounds strange, I thought the email would be more or less instant ? When did you sign up ?

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

shane25
Hooked
Posts: 6
Registered: ‎20-02-2019

Re: Can I get my number ported before receiving my sim card?

When I called PN today, they said the email would show the new number.

I have the email confirming the new order but no new number.

I'll wait for the card to arrive.

Thanks

Apprentice
Grafter
Posts: 645
Thanks: 4
Registered: ‎04-11-2008

Re: Can I get my number ported before receiving my sim card?

Your second email confirming that PN have posted off the sim card should have had a PDF attachment of your contract, open it and the sim card's mobile number should be there in the third section box titled "Order Information".

shane25
Hooked
Posts: 6
Registered: ‎20-02-2019

Re: Can I get my number ported before receiving my sim card?

Haven't got that email yet. So they have yet to post it out?

 

Apprentice
Grafter
Posts: 645
Thanks: 4
Registered: ‎04-11-2008

Re: Can I get my number ported before receiving my sim card?

Looks like it but check your email spam folder just incase.

shane25
Hooked
Posts: 6
Registered: ‎20-02-2019

Re: Can I get my number ported before receiving my sim card?

Received the email and started the porting process.

Thanks

Apprentice
Grafter
Posts: 645
Thanks: 4
Registered: ‎04-11-2008

Re: Can I get my number ported before receiving my sim card?

Good, hope the porting goes OK for you.