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Can I change my sim only deal?

Lisaw
Newbie
Posts: 1
Registered: ‎19-07-2017

Can I change my sim only deal?

Can someone please tell me if I can change my sim only tariff and if yes how? Can I do it online? 

 

Thanks for for your help.

lisa

 

7 REPLIES
SarahStewart
Aspiring Pro
Posts: 121
Thanks: 21
Fixes: 6
Registered: ‎25-11-2016

Re: Can I change my sim only deal?

Hi Lisaw

Thanks for getting in touch! You certainly can change your SIM only tariff Smiley, if you drop me a private message on here I can get that done for you. Alternatively you can use the Live Chat service on our website or contact us Via Twitter/Facebook and we can get this set up for you.  

 Sarah Stewart
 Plusnet Help Team
Guantou
Newbie
Posts: 3
Registered: ‎18-02-2018

Re: Can I change my sim only deal?

Hello Sarah,

I picked up this thread via a Plusnet forum search, I hope this link is still valid.
My employment export duties have increased dramatically recently, I now only spend a few weeks each year in the UK.
Could you help me to change my sim tariff please from £10 per Month to £5 per Month

Thanks

Regards Bob

Moderator's note by Adie (Dvorak) removed personal information as it’s a public forum
Moderator
Moderator
Posts: 19,288
Thanks: 2,165
Fixes: 348
Registered: ‎11-01-2008

Re: Can I change my sim only deal?

You can do it via the online chat or over the phone, that may be quicker than waiting for a response on here Smiley

Customer / Moderator / If it helped click the thumb / If it fixed it click 'This fixed my problem'

SarahStewart
Aspiring Pro
Posts: 121
Thanks: 21
Fixes: 6
Registered: ‎25-11-2016

Re: Can I change my sim only deal?

Hi @Guantou,

thanks for getting in touch with us today! If you send myself or any of the other mobile staff a message we'll certainly be able to get your tariff changed over to something more suitable for you Smiley

 

As @dvorak has suggested you can also get in touch over Live Chat or give us a call on 500 from your SIM and we'll be able to get that sorted for you. 

 Sarah Stewart
 Plusnet Help Team
Guantou
Newbie
Posts: 3
Registered: ‎18-02-2018

Re: Can I change my sim only deal?

Hi Sarah,

              Thanks for the response, I am currently in Mongolia with limited internet access, please let me know what you need to proceed with my request.

 

                                   Thanks

 

                                                   Regards Bob

Guantou
Newbie
Posts: 3
Registered: ‎18-02-2018

Re: Can I change my sim only deal?

Sorry if I missed it, but I don't recall seeing a response, please advise how to change my current sim deal from £10 pm to £5 pm. Thanks

Moderator
Moderator
Posts: 18,589
Thanks: 2,888
Fixes: 238
Registered: ‎06-04-2007

Re: Can I change my sim only deal?

@Guanto

As SarahStewart suggested in her post you can send any member of the Mobile Team a Private Message.

 

Click on any of the team members' names below then on the new page you will see a Send Private Message Button:

@CharlieRobinson @RebekaPreston @MichaelWilliams @SarahStewart

Forum Moderator and Customer
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