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Calls never redirect to voicemail

gravel
Dabbler
Posts: 11
Thanks: 2
Registered: ‎10-01-2017

Calls never redirect to voicemail

 

 

If I miss a call it never directs to voicemail, just rings until the person on the other end gives up calling.

 

Is this usual? Do I need to set up voicemail? I have dialled 555 and can get to the part where I am told there are no new messages and I can change my greeting (I haven't set a custom greeting) - what could the problem be?

 

7 REPLIES 7
RebekaPreston
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 929
Fixes: 31
Registered: ‎25-11-2016

Re: Calls never redirect to voicemail

Hi gravel,

What handset have you got at the moment?

- Rebeka 

gravel
Dabbler
Posts: 11
Thanks: 2
Registered: ‎10-01-2017

Re: Calls never redirect to voicemail

Hi Rebeka

I'm on a Nexus 5 running Android Nougat. Voicemail settings are set to 555.
RebekaPreston
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 929
Fixes: 31
Registered: ‎25-11-2016

Re: Calls never redirect to voicemail

Thanks.

In your voicemail settings, can you input the number 07870020555. This is the long voicemail number rather than the short.

Give that a try and let me know how you get on.

- Rebeka 

gravel
Dabbler
Posts: 11
Thanks: 2
Registered: ‎10-01-2017

Re: Calls never redirect to voicemail

I tried this earlier but it still didn't work. I'll try again when I am in a position to call myself. Will report back.
RebekaPreston
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 929
Fixes: 31
Registered: ‎25-11-2016

Re: Calls never redirect to voicemail

Ok no worries. 

- Rebeka Smiley

gravel
Dabbler
Posts: 11
Thanks: 2
Registered: ‎10-01-2017

Re: Calls never redirect to voicemail

The change made no difference. Callers are not put through to voicemail and the call just times out.

RebekaPreston
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 929
Fixes: 31
Registered: ‎25-11-2016

Re: Calls never redirect to voicemail

Hi gravel,

If you could send me a private message, I'll be able to investigate this further.

- Rebeka