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Calls dropping

Posts: 1
Registered: ‎15-11-2021

Calls dropping

I have a Plusnet sim which I've used in a couple of different phones and just recently my calls have been dropping out or suddenly the caller can't hear me and I can't hear them. My husband is also on a network which uses EE and isn't experiencing these issues. The phone is under warranty but I thought I'd better order a replacement sim card before going through all the hassle of replacing the phone. Do I need to raise this directly with Plusnet or do their staff check these message boards and respond?
Community Gaffer
Community Gaffer
Posts: 26,475
Thanks: 10,124
Fixes: 1,587
Registered: ‎21-04-2017

Re: Calls dropping

Thanks for your post @nbanyard78 and welcome to our Community Forums.

I'm sorry to see you're having issues with your mobile signal and apologies for the delayed response.

If you haven't had this sorted yet, feel free to private message me the following details and we can take a closer look.

+Your mobile number

+Your full name

+Your full address

+Are you the account holder?

+Your date of birth

+Last 2 digits of your bank account number

+Last 2 digits of your bank sort code

When private messaging me, please include a link to this thread as our staff private messages go through a centralised system internally so I might not actually personally message you back. Although just a few of us monitor our Community Forums so there’s a good chance I’ll pick it up.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi