Calling issue & adult content

[#1]

Hi

I have a few issues:

1) when I make a call & am in a queue the call keeps disconnecting when it is finally answered

2) all of a sudden I'll get notification of a voicemail - the phone doesn't ring!

3) how do we remove the adult content lock? It's blocking a lot of things that aren't even explicit.

I am expecting a few important medical calls so I need the phone to work. I don't think it's an issue with the phone. I have checked & no forwarding is on, I've restarted the phone & it will correct points 1 & 2 above but then it happens all over again. Obviously I can't get through to customer services to sort point 3 because of 1!! Any ideas?

[#2]

No Plusnet staff on here then?

[#3]

Thanks for your post @Lux and welcome to our Community Forums

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@Lux wrote:

1) when I make a call & am in a queue the call keeps disconnecting when it is finally answered

Who are you calling, does this happen to all numbers you call?

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2) all of a sudden I'll get notification of a voicemail - the phone doesn't ring!

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Have you got low signal when you get notification of a voicemail? Can you replicate this in a different handset?

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3) how do we remove the adult content lock? It's blocking a lot of things that aren't even explicit.

Drop me a PM with the following details and we'll be happy to get the content filter removed for you

+Your mobile number

+Your full name

+Your full address

+Are you the account holder?

+Your date of birth

+Last 2 digits of your bank account number

+Last 2 digits of your bank sort code