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Call goes to voicemail for certain caller

FIXED
Newbie
Posts: 3
Registered: ‎12-03-2019

Call goes to voicemail for certain caller

Hi,

 

I am using iPhone 7Plus and have been on Plusnet for a while. From 4 weeks ago, both my wife's mobile and my home landline cannot call me. The call went into voicemail straightaway. My wife cannot send text to me from her mobile. The issue does not happen to other callers.

 

I got a replacement SIM two days ago. Problem remains the same.

 

Today, I put my SIM into another mobile. With this mobile, both my wife and home landline can call me without problem.

 

I reset my network settings for a few times, also disabled 4G. Problem is still there.

 

Please help how I can solve this issue.

4 REPLIES 4
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Plusnet Help Team
Plusnet Help Team
Posts: 1,521
Thanks: 149
Fixes: 65
Registered: ‎06-08-2018

Re: Call goes to voicemail for certain caller

Hey @cryxz,

I'm sorry to hear about the issues you are currently experiencing and I apologise for the inconvenience caused.

So we can investigate this further could you PM me the following information:

 

- Your full name

- Your full address with postcode

- Your Plusnet mobile number

 

Once we have passed security, we'll need three examples of this issue occurring over a 48 hour period, with at least two apart between each example. Once we have these examples, we will send them to our operations and network engineers to investigate and help resolve the issue.

 

When you reply via the PM, please let us know here so we can pick it up.

- Kind regards, Maddy

If this post resolved your issue please click the 'This fixed my problem' button
 Maddy S
 Plusnet Help Team


Highlighted
Newbie
Posts: 3
Registered: ‎12-03-2019

Re: Call goes to voicemail for certain caller

ok, will send you a PM now

Highlighted
Newbie
Posts: 3
Registered: ‎12-03-2019

Re: Call goes to voicemail for certain caller

@Mads 

Hello, Maddy,

 

Thanks for picking this up.

 

I just sent the PM to you. I will get three examples in the next two days. Please tell me when I can start to create the example.

 

Also what does "with at least two apart between each example" mean?

 

Thanks

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Community Veteran
Posts: 1,998
Thanks: 417
Fixes: 46
Registered: ‎13-08-2015

Re: Call goes to voicemail for certain caller

Fix

 

" Today, I put my SIM into another mobile. With this mobile, both my wife and home landline can call me without problem."

 

Surely this points to the phone and not the sim of PN phone service?

Do you have those numbers as contacts in your iPhone? Might be worth deleting them and seeing how you get on then?