Showing results for 
Search instead for 
Did you mean: 

Call Connectivity Issues

Posts: 1
Registered: ‎12-11-2021

Call Connectivity Issues

People always seem to have issues calling me. When they do my phone doesn't ring and doesn't even show any missed calls as any attempts. Recently in the same spot my signal can also go from nothing to 5 bars in the space of a few seconds.
Posts: 1
Registered: ‎17-11-2021

Re: Call Connectivity Issues

Having the same issues with both my wife and my mobiles.

plusnet signal checked say good signal ofcom checker says poor somebody must be stretching the truth.

Lots of missed calls, bars show strongly then disappear, not steady enough signal to use for banking or internet commerce. Poor response when asking plusnet.

if we are to use 4G when 3G is turned off plusnet is not the answer.

if signal can’t be improved will have to switch suppliers


Community Gaffer
Community Gaffer
Posts: 26,473
Thanks: 10,117
Fixes: 1,586
Registered: ‎21-04-2017

Re: Call Connectivity Issues

Thanks for your post @KB21 and @Payne welcome to our Community Forums.

I'm sorry to see you're having issues with your mobile signal and apologies for the delayed response.

If you haven't got this sorted yet, could you turn your phone off, take out your SIM then put it back in and turn your phone back on? If you're still having issues following this, private message me the following details and we can take a closer look.

+Your mobile number

+Your full name

+Your full address

+Are you the account holder?

+Your date of birth

+Last 2 digits of your bank account number

+Last 2 digits of your bank sort code

When private messaging me, please include a link to this thread as our staff private messages go through a centralised system internally so I might not actually personally message you back. Although just a few of us monitor our Community Forums so there’s a good chance I’ll pick it up.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi