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Bolt-on

b56c
Newbie
Posts: 3
Registered: ‎14-01-2009

Bolt-on

Added a 500MG bolt-on today. Text later informed me that this data would expire once my account refreshes on 5 May. How can it be that this just disappears once my account refreshes? Money for nothing?
4 REPLIES 4
IngeJones
Aspiring Pro
Posts: 222
Thanks: 37
Fixes: 2
Registered: ‎07-01-2014

Re: Bolt-on

I just got a bolt-on I didn't even ask for.  I did vaguely see some message on my phone earlier about some extra thing from plusnet but I was busy at the time so just dismissed it.  I hope I haven't bought something without realising it - I rarely make voice calls so I certainly won't use it.

Mads
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,873
Fixes: 79
Registered: ‎06-08-2018

Re: Bolt-on

Hello @b56c,

Thanks for reaching out to us here. 

I'm afraid we do not offer roll-over usage, the bolt-ons are valid until your next refresh date. It might be worth looking at changing your tariff if you are finding yourself running out of data/text/calls before your refresh date. 

 

Apologies for any inconvenience caused. 

Thanks. 

b56c
Newbie
Posts: 3
Registered: ‎14-01-2009

Re: Bolt-on

In that case you need to say this up front. Had I know, I’d have bought half as many MBs. No one wants to pay for something they don’t actually get to keep. Really poor show.
Mads
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,873
Fixes: 79
Registered: ‎06-08-2018

Re: Bolt-on

Sorry about that @b56c, for future reference you can find all our t's and c's in regards to bolt-ons here

 

Let us know if you need further assistance.