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Bolt-on not working

Posts: 4
Registered: ‎01-11-2021

Bolt-on not working


I got a data bolt-on on Friday for travelling over the weekend. The text came through saying it was added on, and when I go in my plusnet app it says the data is available to me. However my phone still cannot access the internet without wifi. I've tried resetting my mobile data settings and turning everything off and on again, and still nothing.

I'm past the point where I needed the bolt-on so I'm not desperate to get it working, but I do want to get mobile data on my phone again, and I want to make sure that I know what to do next time this happens and I need internet!

Does anyone know what might be the matter?



Community Gaffer
Community Gaffer
Posts: 26,413
Thanks: 10,068
Fixes: 1,578
Registered: ‎21-04-2017

Re: Bolt-on not working

Thanks for getting in touch @SusanneMM and apologies for the delayed response.

Feel free to private message me the following details to pass our data protection checks and we can take a closer look.

+Your mobile number

+Your full name

+Your full address

+Are you the account holder?

+Your date of birth

+Last 2 digits of your bank account number

+Last 2 digits of your bank sort code

When private messaging me, please include a link to this thread as our staff private messages go through a centralised system internally so I might not actually personally message you back. Although just a few of us monitor our Community Forums so there’s a good chance I’ll pick it up.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi