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Bolt on not working

Vickydoo
Newbie
Posts: 2
Registered: ‎03-06-2019

Bolt on not working

Can anyone please advise how to get my data bolt on to work? I've had the confirmation text and checked my account, so I can see the data is there but I can't connect when I'm away from WiFi.
3 REPLIES 3
RandallFlagg
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,915
Fixes: 75
Registered: ‎11-01-2018

Re: Bolt on not working

 

Hi @Vickydoo

 

Thanks for getting in touch.

 

When a bolt-on is applied it sometimes needs a restart of your handset for the data to become available - could you fully power down your handset, turn it back on and let me know if the data is available?

 

Best wishes

 

Dave

Vickydoo
Newbie
Posts: 2
Registered: ‎03-06-2019

Re: Bolt on not working

I think that's worked. Thank you so much!
RandallFlagg
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,915
Fixes: 75
Registered: ‎11-01-2018

Re: Bolt on not working

 

No problem at all - anything else you need, just drop us a line.

 

Best wishes

 

Dave