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Bolt on is not working

emzywemzy86
Interested
Posts: 1
Registered: ‎17-07-2018

Bolt on is not working

So I have text for a bolt on on 2 separate occasions, but I don't seem to get any notification back to say it has been successful? Resulting in high charges! What can I do? I have ran out if data again!
1 REPLY 1
SarahStewart
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 121
Fixes: 6
Registered: ‎25-11-2016

Re: Bolt on is not working

Hi @emzywemzy86

 

 

I'm very sorry to hear you've had some issues trying to activate your Bolt On, this  certainly isn't what we expect! 

It may be that we need to adjust your Smart Cap before the Bolt On can be added. 

If you drop me a message I can take a look into this for you.