Black Friday Deals not available to existing customers?
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Black Friday Deals not available to existing customers?
25-11-2020 7:19 AM
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Plusnet offer 12GB for £10 to new customers as a black Friday deal. When I try to change my tariff this option is not available.
Does this mean I have to cancel my existing Plusnet contract and start a new account to get the same price? Seems ridiculous.
Re: Black Friday Deals not available to existing customers?
25-11-2020 8:55 AM - edited 25-11-2020 8:56 AM
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The relevant paragraph seems to be
£10.00 a month for 12GB of data instead of 4GB of data, Unlimited minutes and Unlimited texts for non-Plusnet Broadband customers. Plusnet Broadband customers will receive an extra 2GB of data. SIM only plan on a rolling 30 day contract.
Available to new and existing customers signing up via www.plus.net/mobile/deals/10/12GB/unl/unl/Nov20 between 12th of November 2020 and the 2nd of December
so it looks like it should be available to existing customers. Sounds like you need to give customer services a call...
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Black Friday Deals not available to existing customers?
25-11-2020 10:42 AM
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I just signed up 15GB data for £10 black friday as you have to phone up to have this deal.
Re: Black Friday Deals not available to existing customers?
25-11-2020 12:59 PM
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Plus Net customer service is great. Answered the phone straight away and very helpful.
If only all companies customer service was this good.
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