Hi, when I went through the order process for a plusnet sim on Tuesday the 29th the process failed on the card payment screen (that's what the plusnet site told me), so I started the process again and tried a different card which appeared to work fine.
After that second attempt was successful, I received a welcome email and an order email stating my sim was being posted. I received the sim on Wednesday the 30th so everything was still looking good at this point.
However, late last night I received a second order email stating a sim was on its way, a full day after the previous order email and after I'd already received a sim in the post.
I checked the card used for the first failed order attempt and it has been charged - so while the website had told me the payment had failed, it hadn't actually failed and I was charged anyway.
I have no use for two sims and would like to be refunded for one of them please. I shouldn't have been told the first order attempt had failed, yet have been charged for it anyway.
The second issue I'm experiencing: I haven't received any log in details yet for my plusnet mobile account! No log in details in an email, no log in details by post.
I'm also a plusnet phone and broadband customer, but that log in isn't working for the mobile account. I've tried requesting my username and password details for the mobile account through the 'forgot your password/username' options but neither option recognises my details.