Bill charge way higher than smart cap limit

[#1]

Today i unfortunately lost wifi in the house, without realising, and my phone used data instead. I was streaming VR videos and so it used up quite a lot before i realised. Ive checked on the app and the charge for this data is showing up already as just over £150. I have a smart cap set at £10 so surely this shouldnt be possible. Can some one please advise?

[#2]

If you have a smart cap then we won’t charge you more than this in out of plan costs, unless you buy a bolt-on or top up. Have we actually charged you this on a bill, or are you just seeing the ~£150 on your usage breakdown?

If it’s just the latter then technically that’d be correct as you would’ve used that amount of data, however when we generate your bill we’ll automatically credit anything over the smart cap, so you don’t pay the full amount.

[#3]

My bill isn't due for a couple of weeks. It is in the cost column next to yesterday's date.
From what you say, it sounds fine and a big relief.
Thanks for the quick reply.

[#4]

Cool. No problem @kevlar, let me if you’ve got further queries or there’s anything else you’d need help with.