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Barclays Mobile Fraud Prevention - DENIED

harpingon
Dabbler
Posts: 12
Registered: ‎09-12-2014

Barclays Mobile Fraud Prevention - DENIED

Just got myself in trouble because I couldn't reply to a Barclays fraud prevention SMS.

 

Is there a way to enable something so I can reply to fraud prevention SMS messages - they have a short code number. It just said 'number is not formatted correctly'

 

I'll have to migrate away from plusnet if not, because this seems totally unacceptable

3 REPLIES 3
SpendLessTime
Hero
Posts: 3,000
Thanks: 928
Fixes: 86
Registered: ‎21-09-2009

Re: Barclays Mobile Fraud Prevention - DENIED

@harpingon

This feature has been requested by multiple people over the past couple of years. Indeed since Plusnet Mobile was launched. And it isn't here.

So I wouldn't wait for Plusnet to enable it if I was you.

Ex - Plusnet Customer (2009 - 2023) now with BT
harpingon
Dabbler
Posts: 12
Registered: ‎09-12-2014

Re: Barclays Mobile Fraud Prevention - DENIED

Been seeing some good looking prices from GiffGaff and most of my family is on that already. Think it's time for a change.

HarryB
Plusnet Help Team
Plusnet Help Team
Posts: 5,199
Thanks: 1,466
Fixes: 256
Registered: ‎25-03-2015

Re: Barclays Mobile Fraud Prevention - DENIED

Hi @harpingon, I do apologise for any inconvenience caused by being unable to send sms messages to shortcode numbers.

 

I'm sorry to say at this time we have no information to share regarding whether this will change in future.

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet