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BT Digital Voice Landline

alexgw
Newbie
Posts: 3
Registered: ‎28-11-2021

BT Digital Voice Landline

My home landline is with BT who have just changed my landline from standard to BT Digital Voice Landline. Since then my Plusnet mobile won’t call my house phone. However my wife mobile who is with another network can call our house phone. Does anyone know why or can help. Thanking you in advance
4 REPLIES 4
Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 22,053
Thanks: 7,572
Fixes: 1,274
Registered: ‎21-04-2017

Re: BT Digital Voice Landline

Thanks for your post @alexgw and welcome to our Community Forums.

I'm sorry to see you can't call your landline from your mobile with us after upgrading to a digital line. 

Do you hear any particular error message when you try to? 

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
alexgw
Newbie
Posts: 3
Registered: ‎28-11-2021

Re: BT Digital Voice Landline

There is no error message, just can hear 3 beeps and the call is disconnected
alexgw
Newbie
Posts: 3
Registered: ‎28-11-2021

Re: BT Digital Voice Landline

There is no error message, just can hear 3 beeps and the call is disconnected

Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 22,053
Thanks: 7,572
Fixes: 1,274
Registered: ‎21-04-2017

Re: BT Digital Voice Landline

Thanks for getting back to me @alexgw and apologies for the extremely long delay. 

So we can look at raising this to our second line mobile support team for further investigation, could you private message me the following info to pass our data protection checks?

+Your mobile number

+Your full name

+Your full address

+Are you the account holder?

+Your date of birth

+Last 2 digits of your bank account number

+Last 2 digits of your bank sort code

When private messaging me, please include a link to this thread as our staff private messages go through a centralised system internally so I might not actually personally message you back. Although just a few of us monitor our Community Forums so there’s a good chance I’ll pick it up.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team