BACS refund
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Mobile
- :
- Re: BACS refund
BACS refund
13-02-2020 5:45 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: BACS refund
15-02-2020 8:40 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi there @Mistrp74, I am really sorry to hear of the delays you have encountered in receiving a refund for your Mobile account.
Please can you send me a PM with the following details so that we can progress with security and assist with this for you:
- The mobile number in question
- Your full name & full address including postcode
- Are you the account holder.
Once you have sent the PM, just pop a message on here to let us know and myself or a colleague will get back to you.
Re: BACS refund
16-02-2020 5:53 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: BACS refund
16-02-2020 6:18 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: BACS refund
19-02-2020 5:45 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi @Mistrp74
Thank you for sending those details over. Apologies for the delay in getting back to you on here. We'll just need to run through a few more security questions in order to access your account and look into your refund. Please can you send me a private message with the following information?
- The last two digits of your bank account number and last two digits of your sort code
- The 4th character and the 14th character from your memorable place
Please drop another comment on this post once you've sent those details over.
Re: BACS refund
19-02-2020 6:31 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: BACS refund
19-02-2020 7:56 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi @Mistrp74,
Thank you for sending that information over and for passing your data protection checks. I can see that we raised the refund request over on the 26th of January and so I would have expected you to have received this by now, even with the BACs delay. As you've not yet received this, I've escalated this to our billing team to ask what is happening with your refund and to get this sent to you ASAP. I'll be in touch once I have an update from our billing team, which should be within the next five working days.
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page