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Awful Start

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Newbie
Posts: 3
Registered: ‎07-03-2019

Awful Start

Yeah .. I’ve been a PlusNet mobile customer for 4 days.

Unfortunately,

So far I’ve found I’ve been billed 4 times making myotder due to awebsite fault.
Customer service have given me the pass me round to someone else routine
PlusNet staff say they are unable take a complaint - I believe them!
My promised (in writing) Managers call back has not yet happened.
And I can’t log into the app - I’vegot the same problems others have reported below.

On the plus side ... err.. I can still leave PlusNet.

Moderator's note by Adie (Dvorak) changed topic title

10 REPLIES 10
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Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,325
Fixes: 63
Registered: ‎09-10-2018

Re: Appy Days!

Hi @GrahamNN3 , thanks for your post.

 

We're sincerely sorry to hear of your issues when signing up and for the lack of manager call back.

 

So that we can check into what's going on, can you please PM me:

 

-Your name

-The account holders name

-The mobile number in question

-The first line of the address including postcode

 

Thanks

Highlighted
Newbie
Posts: 3
Registered: ‎07-03-2019

Re: Appy Days!

I can’t see an option to PM you ? 

Highlighted
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,325
Fixes: 63
Registered: ‎09-10-2018

Re: Appy Days!

Hi @GrahamNN3 , thanks for getting back to me.

 

If you click my name, you'll be taken to my profile and you should see 'Send Private Message' on the right hand side.

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Moderator
Moderator
Posts: 22,279
Thanks: 3,598
Fixes: 861
Registered: ‎11-01-2008

Re: Appy Days!


Moderators Note


This topic has been split from another thread for better visibility and to keep threads on topic.

Customer / Moderator
If it helped click the thumb
If it fixed it click 'This fixed my problem'
Highlighted
Newbie
Posts: 3
Registered: ‎07-03-2019

Re: Appy Days!

It doesn’t work - your username is not found? I give up.
Highlighted
Pro
Posts: 1,126
Thanks: 157
Fixes: 3
Registered: ‎03-12-2016

Re: Awful Start

I think there are problems with the site (again) at the moment. I'm having problems with it too. All sorts of options not working.

 

Try this to PM him - although you will probably be wasting your time: https://community.plus.net/t5/user/viewprofilepage/user-id/59828

 

If Plusnet are refusing to accept a complaint Use Martin Lewis's resolver https://www.resolver.co.uk/companies/plusnet-complaints/contact-details

and do let ofcom know https://ofcomforms.secure.force.com/formentry/SitesFormCCTMonitoring

 

You might think that those are slow options - but you haven't been through the PN mill yet no matter how bad you think you have been treated so far.

Show us ONE just ONE real, defined benefit for the British public from Brexit

Brexit Promised cake .... But just delivers a stream of Cack
... and expects us all to just swallow it
Brexit - Built from Bovine Manure by Bots
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Pro
Posts: 1,126
Thanks: 157
Fixes: 3
Registered: ‎03-12-2016

Re: Awful Start

links not working properly edit not working properly .... site seems Borked

Show us ONE just ONE real, defined benefit for the British public from Brexit

Brexit Promised cake .... But just delivers a stream of Cack
... and expects us all to just swallow it
Brexit - Built from Bovine Manure by Bots
Highlighted
Pro
Posts: 1,126
Thanks: 157
Fixes: 3
Registered: ‎03-12-2016

Re: Awful Start

LOL Cant even log out
Show us ONE just ONE real, defined benefit for the British public from Brexit

Brexit Promised cake .... But just delivers a stream of Cack
... and expects us all to just swallow it
Brexit - Built from Bovine Manure by Bots
Highlighted
Plusnet Help Team
Plusnet Help Team
Posts: 1,207
Thanks: 205
Fixes: 41
Registered: ‎07-12-2017

Re: Appy Days!

Hi @GrahamNN3, I'm sorry about this. I'll try PM you now.

If this post resolved your issue please click the 'This fixed my problem' button
 Lauren Barry
 Plusnet Help Team
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Pro
Posts: 1,126
Thanks: 157
Fixes: 3
Registered: ‎03-12-2016

Re: Appy Days!

This thread seems to be 'split ported' with 'appy days

 

This thread seems to be 'split ported' with awful start

 

 

Now there's a farce

Show us ONE just ONE real, defined benefit for the British public from Brexit

Brexit Promised cake .... But just delivers a stream of Cack
... and expects us all to just swallow it
Brexit - Built from Bovine Manure by Bots