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Attempting to cancel sim only account

Annem
Newbie
Posts: 1
Thanks: 1
Registered: 3 weeks ago

Attempting to cancel sim only account

I was told multiple times, as I had your "customer support" member confirm repeatedly on a call I recorded (as I do with all communications on my main line and urge others to do also) that I would receive email confirmation that my mobile account had been cancelled within 2 hours.

As I actually work unlike your call centre staff I was unable to check until now 13 hours later and still no email.

 

This is well within the 14 day period of no notice required. 

When will I receive my refund and why was this email not generated?

 

Complaints directly to plusnet and externally which contain copies of the recorded call have already been made as it seems you have a history of this.

 

 

Also somewhat pathetically the "thinking of leaving?" link within account details on a mobile account simply logs me out of my account and give an "oops something went wrong" message. 

1 REPLY 1
Plusnet Help Team
Plusnet Help Team
Posts: 875
Thanks: 102
Fixes: 37
Registered: ‎26-03-2018

Re: Attempting to cancel sim only account

Hi @Annem,

I'm sorry for any inconvenience that this may have caused you. I'm afraid that we're unable to process Mobile cancellations via our Social Media support channels, so we may not be best equipped to take a further look into this one with you. My best advice would be to contact the dedicated Mobile Support Team who can be reached by dialing 500 from a Plusnet mobile, or by calling 0800 079 1133 between the hours of 7:30AM to 10PM.

If this post resolved your issue please click the 'This fixed my problem' button
 Alex H
 Plusnet Help Team