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At my wits end with Plusnet and ring duration

cms239
Newbie
Posts: 4
Registered: ‎18-04-2022

At my wits end with Plusnet and ring duration

A while back I contacted Plusnet re my phone only ringing a few times before stopping, their help was useless and the code they told me to use did not work.  

 

This I found a post on here which suggested to use the voicemail number instead of my number and that seemed to work so I set it to 30 seconds which worked for a few weeks.

 

Now I am missing calls again because the phone only rings for 15 seconds!!!  This has been checked with a few of my friends.  What's interesting though, if I call from my landline the phone does ring for 30 seconds.  So it seems that if the incoming call is from another mobile it only rings 15 seconds

 

I have typed in the code ( *#61#) to check the setting and its says:

Call forwarding when no reply - Voice: +447870020555 after 30 seconds

 

So why is my phone, Galaxy S20, only ringing for 15 seconds when its another mobile rings me?

8 REPLIES 8
Townman
Superuser
Superuser
Posts: 23,002
Thanks: 9,591
Fixes: 160
Registered: ‎22-08-2007

Re: At my wits end with Plusnet and ring duration

There seem to be lots of people having issues with Samsung phones.  A quick Google search for "Galaxy S20, only ringing for 15 seconds" delivered lots of results for changing the setting ON THE PHONE along the lines of...

  • Open the Phone app on your Samsung Galaxy. Find and tap the green-and-white phone icon on your Apps menu to open your keypad.
  • Type **61*321**00# on your keypad.
  • Replace 00 in the code with the number of seconds you want your phone to ring.
  • Tap the Make Call button

Hope that helps?

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

cms239
Newbie
Posts: 4
Registered: ‎18-04-2022

Re: At my wits end with Plusnet and ring duration

Thanks

 

Tried that but get the following message:

Call Forwarding

when no reply for All Baisc Services

Connection problem or invalid MMI code

Townman
Superuser
Superuser
Posts: 23,002
Thanks: 9,591
Fixes: 160
Registered: ‎22-08-2007

Re: At my wits end with Plusnet and ring duration

All I can suggest is that you do the same Google search and look at the wide variety of suggested solutions.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

cms239
Newbie
Posts: 4
Registered: ‎18-04-2022

Re: At my wits end with Plusnet and ring duration

Working through it however i don't think its the phone as I have done a test with another phone and that also only rings for 15secs

198kHz
Seasoned Hero
Posts: 5,731
Thanks: 2,779
Fixes: 41
Registered: ‎30-07-2008

Re: At my wits end with Plusnet and ring duration

I'm on EE with a Galaxy A20e and to increase the ring time to 30 secs this worked:

**61*07953222222*11*30#

Maybe it will work on Plusnet as they use the EE network.

Murphy was an optimist
Zen FTTC 40/10 + Digital Voice   FRITZ!Box 7530
BT technician (Retired)
cms239
Newbie
Posts: 4
Registered: ‎18-04-2022

Re: At my wits end with Plusnet and ring duration

If you see my first post I typed in the code and it already says 30sec

enlliserve
Grafter
Posts: 31
Thanks: 15
Registered: ‎02-02-2019

Re: At my wits end with Plusnet and ring duration

Just found this.
With Samsung make sure WiFi and 4G is turned off
Code has to go 2G or 3G
198kHz
Seasoned Hero
Posts: 5,731
Thanks: 2,779
Fixes: 41
Registered: ‎30-07-2008

Re: At my wits end with Plusnet and ring duration

Worked on WiFi for me.

Murphy was an optimist
Zen FTTC 40/10 + Digital Voice   FRITZ!Box 7530
BT technician (Retired)