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App usage info not updating

douglasleith
Dabbler
Posts: 11
Thanks: 4
Registered: ‎29-05-2017

App usage info not updating

App usage info stopped updating at midnight 31st Jan. No usage activity listed beyond 23:59 on Thurs 31 Jan.

Has the world ended ?
3 REPLIES 3
Plusnet Help Team
Plusnet Help Team
Posts: 395
Thanks: 44
Fixes: 19
Registered: ‎06-08-2018

Re: App usage info not updating

Hello, @douglasleith I am sorry to hear your app is not updated yet.

 

Can you please switch off your mobile device, remove your SIM card for a minute and insert it back in.

 

Hopefully, this would clear the issue you are having.

 

Should you require any further assistance, please do get back in touch with us.

 

Best wishes.

If this post resolved your issue please click the 'This fixed my problem' button
 Wakas Hussain
 Plusnet Help Team
Community Gaffer
Community Gaffer
Posts: 2,647
Thanks: 4,442
Fixes: 85
Registered: ‎29-09-2011

Re: App usage info not updating

Thanks for reporting this, I've investigated and it appears to be a problem impacting all accounts. We're looking into it now.

 

 

 Jono H
 Plusnet Community Manager
Highlighted
Community Gaffer
Community Gaffer
Posts: 2,647
Thanks: 4,442
Fixes: 85
Registered: ‎29-09-2011

Re: App usage info not updating

Thanks for reporting this, we've fixed the issue now and you should start to see the usage update soon.

 Jono H
 Plusnet Community Manager