Another double charge query

[#1]

I've just got an email about my next direct debit, and it's double the usual amount. I've checked the bank, and all payments have been made, but my account is showing no 'Paid' logo next to the last bill.

Please could you look into this for me as well.

Cheers

Andy.

[#2]

Hi @Wildroverandy, thanks for your post.

We're sorry to hear of your billing issues and for our delayed response.

At the moment, we're awaiting the billing section of the account updating and so are unable to view the bill in question until it updates.

I expect that it'll update over the course of today, if not early tomorrow and so I've noted your account down and will check it immediately I arrive into the office tomorrow at 13:30.

As soon as I've been able to review the bills, I'll update you here.

Thank you for your patience in this matter.

[#3]

Many thanks Owen, I'll keep an eye on that.

regards

[#4]

@Wildroverandy

Has this double charge issue been resolved ?

Did @OskarPapa get back to you ?

Or is plusnet just hoping people stop asking about it?

https://www.ofcom.org.uk/about-ofcom/latest/media/media-releases/2017/plusnet-fined-880,000

[#5]

Hi @RobC

Thanks for the reminder, I'd actually forgotten about this (must be age )

Well, I don't know. My web login shows it as a £12 bill of the 20th Feb, but my mobile App shows a £6 bill of 21st Feb.

So, I guess we'll see, it'll either be £6, £12, or maybe even £18 

The previous bill is now showing as 'Paid' though, so perhaps it has been fixed.

(and no, I didn't hear anything more)

Cheers.

[#6]

Hi Andy, I think there may be some confusion here as I suspect my colleague was referring to your broadband account but from what you've said in the latest post it looks like you're querying your mobile bill?

Could you PM me your account number so I can check this over?

[#7]

Yeah, that's why I posted it in the Mobile forum!

Cheers

[#8]

Apologies again for any confusion, if you can PM me your account number I'll be happy to look into this.

[#9]

No worries, thanks for looking into this. PM sent.

[#10 · Accepted solution]

Cheers for the private message, I'm doing some digging trying to figure out what's happening on your account and I'll post/message you back once I've got some clarification.

[#11]

Thanks to Anoush for sorting this out.

It did take jumping through hoops of fire to get it done though.

And, although resolved to financial satifaction, I'm not convinced we got to the root cause of the problem, so hopefully it won't happen again.

Regards

[#12]

Hey @Wildroverandy,

Glad to hear its sorted! Let us know if there is anything else we can help you with.

Thank you.

[#13]

---

@Wildroverandy wrote:

Hi @RobC

Thanks for the reminder, I'd actually forgotten about this (must be age )

---

@Wildroverandy 

🙂

So @Gandalf sorted it after

@OskarPapa 

* didn't get back to you

* didn't resolve it

* and apparently didn't even look at the right account - if any

Great that it seems to be solved now though ...

Shows it can be done

Has the PN call center manager been sacked yet?

If not, why not?

[#14]

Hello would you be able to help me with my double charges on my mobile bills

[#15]

@Sparklynova, I'll add a reply to your thread shortly.