Another 2gb question
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Mobile
- :
- Re: Another 2gb question
Another 2gb question
15-05-2020 5:40 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I saw that there are other threads on this, but they don't answer the question and it says there should be a new thread per customer so here goes...
I have had a Plusnet 30 day sim for a while and today have had Plusnet broadband activated. Does this mean that I can have an extra 2gb added to my existing sim plan or only if I take out a new one?
Thanks in advance, Steven
Re: Another 2gb question
15-05-2020 7:31 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi @norfolkphoto,
Thank you for getting in touch. If you now have Plusnet broadband, we should be able to arrange to add the additional 2GB of data to your mobile package. Please can you send me the following information over on a PM and then drop us another message on here once you've done that so we can ensure this is picked back up.
- Your broadband account username
- Your mobile number
- Your full name
- Your full address, including the postcode
Re: Another 2gb question
15-05-2020 7:47 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi Emily
Thanks for your reply. I have sent the requested information via PM.
Thanks in advance
Steven
Re: Another 2gb question
15-05-2020 7:55 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thank you for sending me that information, Steve. To complete our DPA checks, please can you also send me the following?
- Your date of birth
- The first character and the fourth character from your first holiday destination
Re: Another 2gb question
15-05-2020 8:00 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thanks Emily, I have sent that now.
Re: Another 2gb question
16-05-2020 10:12 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Another 2gb question
17-05-2020 5:39 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Another 2gb question
17-05-2020 5:56 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi @Cagney1994
Unfortunately Adam's not on shift at the moment but I'll message you privately now regarding this.
Re: Another 2gb question
25-05-2020 5:27 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I had a PM from Adam a week ago saying that I would have to move to one of the current offer tariffs to get the extra 2gb. I replied to this saying I was interested but I have not heard anything back since.
Re: Another 2gb question
25-05-2020 6:01 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thanks for getting back to us @norfolkphoto
Unfortunately Adam's not around at the moment. I'll drop you a PM in a sec.
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page