Am I entitled to double data allowance

[#1]

I signed up through uswitch for the sim only deal then I get a email from plusnet saying seeing as you're a valued Plusnet Broadband customer too, you're entitled to Mates Rates – double the data allowance, absolutely free.

So could you tell me if I'm entitled to double data allowance as on my account it's showing I have 2048.0 Mb left. The deal I took out was for 2Gb Data, 1000 minutes, unlimited texts.

[#2]

Could one of the members of staff look into this for me.

[#3]

2048 Mb is 2Gb so that is correct unless the deal was 2 Gb so you were expecting that to be doubled to 4 Gb.

[#4]

Hi curtains!

All of our Plusnet Broadband customers are eligible for our exclusive Mates Rates tariffs. These exclusive tariffs reward our Broadband customers with up to double the data allowance than a standard tariff!

Without looking at your account, it appears that you're on a deal that matches our Mates Rates tariff! If this is the case, then you won't be eligible to double your data further. I can't confirm this without looking at your account, so please don't hesitate to drop me a PM, and i'll be able to check this out for you! -Sean 

[#5]

I took out the 2 Gb uSwitch exclusive which was available to non plusnet members and plusnet members. Yes I was expecting the data to be doubled to 4 Gb after receiving an email to say seeing as you're a valued plusnet broadband customer you're entitled to Mates Rates – double the data allowance, absolutely free.

[#6]

I can see a 2Gb , 1500 mins deal via uswitch for £10/month https://www.plus.net/mobile/deals/2gb/?utm_source=uswitch&utm_medium=affiliate-mbl&utm_content=2gb&u...

When you then select 'I'm a PlusNet customer' , it does double to 4Gb...

[#7]

When I signed up and it asked are you an existing plusnet broadband customer I clicked on yes I am but it still stayed on 2GB of data.

[#8]

From @SeanCorri s post:

I can't confirm this without looking at your account, so please don't hesitate to drop me a PM, and i'll be able to check this out for you! -Sean 

[#9]

Hi curtains!

I've received your PM, and i'll be sure to follow this up there! -Sean