Alleged data usage

[#1]

I like many, many others have been party to this scam. For that is what it is.
Mine and my wife’s phone had exactly the same data usage with EE, yet we are now bombarded with messages saying 80%, data limit reached, etc. Even when we have been using our home WiFi.
When I asked PmusNet to evidence my data usage they said they could not.
I have registered a formal complaint and have now voted with my feet.
As a previous person has reported, something is v, v wrong here. Maybe this is one for BBC Watchdog?
Like many others I suspect, I have told my friends and family of my experiences. And I’m even a BT shareholder!

[#2]

Thanks for getting in touch @Hoots.

I'm sorry to hear about the experience you've had.

So we can look into this further can you drop me a PM with the below?

• Your mobile number or account number
• Your full address and postcode
• Your full name and if you're the account holder?

[#3]

I had the same problem. Then I decided enough was enough and voted with my feet and jumped ship and went to another provider. Plusnet just don't give a toss