All my calls, even local, are going to Roaming
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- Re: All my calls, even local, are going to Roaming
27-09-2017 9:29 PM
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I have just moved to Plusnet and even though I'm in the UK, when I try to make a call I get a message "the SIM card you are about to use is roaming, - do you want to continue?" I have spoken to Plusnet Customer Service who sent.a replacement SIM but the problem is still there. I have also followed their instructions for APN settings but that has failed too. Because of this, I can't make calls from my car either, so it's driving me mad! I had no problems with my previous provider, using the same mobile, can anyone help me?
Fixed! Go to the fix.
Re: All my calls, even local, are going to Roaming
28-09-2017 8:02 AM - edited 28-09-2017 11:14 AM
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Every mobile I've ever owned has a setting where you can set provider to scan for providers signals, and then choose to select just the one you want, rather than leave on automatic selection. A further setting enables roaming to be switched on or off re data.
Re: All my calls, even local, are going to Roaming
28-09-2017 9:07 AM - edited 28-09-2017 9:16 AM
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First question would be where are you located (is that a clue in your name?) Secondly what phone are you using?
Edit: that does sound like an APN issue though.
Re: All my calls, even local, are going to Roaming
28-09-2017 6:46 PM
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Thanks for the reply Colin.
I'm in Yorkshire, so no reason for the phone to go to Roaming. I have Data Roaming switched off on my settings too, I bought the phone from QVC, it's Prestigio psp3502duo. Never had a problem with my previous provider Tesco, just with Plusnet.
I'm not very 'techie', so anything you can suggest might help - make it simple though!! 🐵
Re: All my calls, even local, are going to Roaming
28-09-2017 6:47 PM
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Thanks Gel; I'll have a look at the info you provided and hope for the best.
Re: All my calls, even local, are going to Roaming
28-09-2017 7:49 PM
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Since it's a dual sim phone put the sim in the first slot and leave the second empty for now, then reboot and double check the APN setings from: https://www.plus.net/help/mobile/mobile-phone-and-voicemail-settings/
29-09-2017 5:12 AM
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@SAF-Cleckheaton Plusnet use the EE network which includes the old Orange and t-mobile brands. Plusnet SIM have ORANGE IMSI numbers. Your phone may not realise that EE is it"s home network and so thinks it's roaming.
See here https://forums.digitalspy.com/discussion/1919823/roaming-warning
It shouldn't be a problem , apart from the annoying message!
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: All my calls, even local, are going to Roaming
29-09-2017 8:40 PM
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Hi MisterW
Can't thank you enough - problem solved, you're my saviour!!
Thanks too to everyone else who helped
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