After numerous calls over 12moths only getting 3G

[#1]

Help help help 

only joined the forum to get help tried calling and explaining the same thing numerous times over 12 moths and had a web chat but no further forward 

My issue is we have 4 plusnet SIM cards 3 work perfectly in my family’s iPhones we have a 5 5s 6 & 7

three sims work on 4g in all the handsets but mine only works on 3G in all the handsets so we we know 

its not the phones I have had two replacement sims still can’t get 4G on my number only 3G

is there anything you guys at plusnet can do to help?????? Or do I have to move all four sims elsewhere 

I am very frustrated with ringing up and explaining everything and getting no further forward 

Can you solve my issues plusnet ??????

[#2]

Hello NS85,

Thanks for getting in touch and welcome to the forums. From what you have explained it does sound like your account is on a 3G service or you have a 3G sim.

We can certainly fix this for you, please can you private message me your mobile number and full name.