Adult content lock plusnet mobile

[#1]

Hi - please can you remove the adult content lock on my mobile - thanks.

[#2]

It'll be quicker if you call Customer services, 500 from your phone

[#3]

Thank you for not helping me.

[#4]

Sorry, I cant help you directly, I'm just a customer like yourself. There are PlusNet staff who monitor this forum but they may take a while to respond and there will then be a delay whilst you private message them to pass security.

I'm just advising the quickest method to solve your problem.

[#5]

Apologies - This should just be a tick box in the App. Why should I have to phone customer services every time I want to amend this feature. Plusnet are not my mother. I understand blocking it for every sim, but why can't they just add this feature to the app so the adult who has control can amend it whenever they like. I've never come across this before. It's very annoying, and not a great introduction for new customers.

[#6]

Thanks for your post @19001900 and apologies for the delayed staff response. 

I hope you've got this sorted by now but if you haven't, feel free to private message me the following info to pass our data protection checks, and we'll be happy to turn content lock off for you.

+Your mobile number

+Your full name

+Your full address

+Are you the account holder?

+Your date of birth

+Last 2 digits of your bank account number

+Last 2 digits of your bank sort code

When private messaging me, please include a link to this thread as our staff private messages go through a centralised system internally so I might not actually personally message you back. Although just a few of us monitor our Community Forums so there’s a good chance I’ll pick it up.