Account set up but no sim - but being billed?

[#1]

Hi
Am i eating through my monthly cost despite not having recieved or activated my sim?

Been a week now so that is a quarter of my monthly subscription.

Or am i mistaken ?

Seems mighty unfair if my billing is going out but not able to use the service...

[#2]

Hi Frazered666,

I'll be more than happy to take a look into this for you however, unable to discuss account specifics via a public forum. Can you send me a private message so that I'm able to access your account please?

Thanks,

- Rebeka 

[#3]

To confirm as soon as you order and sim dispatched punters are being billed. All received and ported now. Lost a quarter of the subs overall.