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Account credit refund.

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Aspiring Pro
Posts: 655
Thanks: 44
Fixes: 1
Registered: ‎12-03-2013

Account credit refund.

My Plusnet mobile account was shut over a month ago, I've received bills for 4th April & 4th May both saying my account is £3.84 in credit.

When will Plusnet be refunding this money seeing as they already have bank details?
6 REPLIES 6
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Plusnet Help Team
Plusnet Help Team
Posts: 1,639
Thanks: 165
Fixes: 70
Registered: ‎06-08-2018

Re: Account credit refund.

Hey @PowerLee,

Thanks for getting in touch with us here. 

In general our back-office team process these but if you're still noticing invoices been generated please drop me a PM with the following information: 

 

- Your full name and confirmation you are the account holder

- Your full address with postcode

- Your Plusnet mobile number 

 

Give me a nudge on this thread once you've sent that PM across and we can go from there.

Thanks,

- Maddy

If this post resolved your issue please click the 'This fixed my problem' button
 Maddy S
 Plusnet Help Team


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Aspiring Pro
Posts: 655
Thanks: 44
Fixes: 1
Registered: ‎12-03-2013

Re: Account credit refund.

Hi @Mads 
Details requested sent via PM

Regards

Lee

Moderator's note by Dick (Strat) Tag fixed.

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Plusnet Help Team
Plusnet Help Team
Posts: 1,639
Thanks: 165
Fixes: 70
Registered: ‎06-08-2018

Re: Account credit refund.

Thanks for that @PowerLee

All replied to. 

 

Thanks. 

If this post resolved your issue please click the 'This fixed my problem' button
 Maddy S
 Plusnet Help Team


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Aspiring Pro
Posts: 655
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Registered: ‎12-03-2013

Re: Account credit refund.

More info sent as requested.
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Plusnet Help Team
Plusnet Help Team
Posts: 7,893
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Registered: ‎01-01-2012

Re: Account credit refund.

Thanks for getting back to us @PowerLee

From what I can see the refund was issued on the 7th and it can take 5 to 10 working days from that point.

Let us know if you haven't received it by then

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
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Aspiring Pro
Posts: 655
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Fixes: 1
Registered: ‎12-03-2013

Re: Account credit refund.

Fix
£3.84 credit refund appeared in my bank account this morning.

Thanks everyone.