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Account credit refund.

FIXED
Aspiring Pro
Posts: 713
Thanks: 70
Fixes: 2
Registered: ‎12-03-2013

Account credit refund.

My Plusnet mobile account was shut over a month ago, I've received bills for 4th April & 4th May both saying my account is £3.84 in credit.

When will Plusnet be refunding this money seeing as they already have bank details?
8 REPLIES 8
Plusnet Help Team
Plusnet Help Team
Posts: 1,858
Thanks: 201
Fixes: 79
Registered: ‎06-08-2018

Re: Account credit refund.

Hey @PowerLee,

Thanks for getting in touch with us here. 

In general our back-office team process these but if you're still noticing invoices been generated please drop me a PM with the following information: 

 

- Your full name and confirmation you are the account holder

- Your full address with postcode

- Your Plusnet mobile number 

 

Give me a nudge on this thread once you've sent that PM across and we can go from there.

Thanks,

- Maddy

If this post resolved your issue please click the 'This fixed my problem' button
 Maddy S
 Plusnet Help Team


Aspiring Pro
Posts: 713
Thanks: 70
Fixes: 2
Registered: ‎12-03-2013

Re: Account credit refund.

Hi @Mads 
Details requested sent via PM

Regards

Lee

Moderator's note by Dick (Strat) Tag fixed.

Plusnet Help Team
Plusnet Help Team
Posts: 1,858
Thanks: 201
Fixes: 79
Registered: ‎06-08-2018

Re: Account credit refund.

Thanks for that @PowerLee

All replied to. 

 

Thanks. 

If this post resolved your issue please click the 'This fixed my problem' button
 Maddy S
 Plusnet Help Team


Aspiring Pro
Posts: 713
Thanks: 70
Fixes: 2
Registered: ‎12-03-2013

Re: Account credit refund.

More info sent as requested.
Plusnet Help Team
Plusnet Help Team
Posts: 8,115
Thanks: 983
Fixes: 399
Registered: ‎01-01-2012

Re: Account credit refund.

Thanks for getting back to us @PowerLee

From what I can see the refund was issued on the 7th and it can take 5 to 10 working days from that point.

Let us know if you haven't received it by then

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
Aspiring Pro
Posts: 713
Thanks: 70
Fixes: 2
Registered: ‎12-03-2013

Re: Account credit refund.

Fix
£3.84 credit refund appeared in my bank account this morning.

Thanks everyone.
Newbie
Posts: 1
Registered: ‎29-07-2020

Re: Account credit refund.

Hi I was charged incorrectly for installation fees and this still hasn't reached my account it was meant to be done 1 week ago until I had an email saying the agent didnt process it because they forgot so I said okay and they said they will refund it couple of days ago this seems to be an ongoing problem
Plusnet Help Team
Plusnet Help Team
Posts: 8,115
Thanks: 983
Fixes: 399
Registered: ‎01-01-2012

Re: Account credit refund.

Thanks for your post @Hmarie105

I can confirm the refund has been processed and this can take up to 10 working days to go through.

If you still haven't received it by the 10th of August please get back to us and we'll investigate further

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team