. ....Absolute cluster[-Censored-]

[#1]

Hi

I've been wid Plusnet now for about year now, its all been gr8. I have few sims in my name, recently i opened another bank account well 6 months ago, i spoke to customer services, gave them the new details before the next billing date and i thought great, unfortunatly one debit was taken from the old account, thats fine i thought, let them take it from there and the next time they can take it from the new account which i have set up already. So i cancelled to old direct debit then the cut my service [-Censored-]?

u just been paid?

"We've received the news that your Plusnet Mobile Direct Debit has been cancelled. Because of this we've restricted your service to only allow usage of your plan allowance of minutes/texts/data."

but Plusnet you have been paid?

confuzed?

[#2]

Hey there @Al-Naafiysh, sorry to hear about the issues with payments. Please can you pop me over your mobile number, full name, Date of Birth and the last 2 digits of the sort code and account number via a PM and I will investigate it for you

[#3]

.... And the nightmare repeats itself to an even more Absolute cluster(-Censored-) 😕

[#4]

Hi, I'm really sorry you're having issues again, we'll just need to run through account security with you again so would you mind dropping me a private message with your mobile number please?

I'll make sure we get it sorted.

[#5]

ok... . . still waiting 😞

Moderator's note by Mike (Mav): Full quote of preceding post removed as per Forum rules.

[#6]

Hey there @Al-Naafiysh sorry it's taken so long to get back to you. There's only a few of us on the forum and with it being christmas it's been busy. I can see you called up and sorted it, am I right?

[#7]

Hi there, I'm not sure if its all sorted, only time will tell.

[#8]

Keep an eye on this and get back to me if you have any further problems

[#9]

Well I have a random £10 still billed on the 16th, which was meant to have been removed/cancelled/taken care off, but it's still there.
My normal billing day is tomorrow, so let's see what arrives 😕

[#10]

Nothing has shown up yet so will check this tomorrow for you

[#11]

The random £10 has been used to pay for this months but they still asking for .93p
When I rang to change the D/D the telesales operator restarted all my plans to the original price which is £10.00

[#12]

I can see it has been like that for a good few months at least, am I right in thinking that?

[#13]

Do you mean the xtra 93p? @willcutforth

Yes it has

[#14]

And now it seems plusnet have ruined my credit report, cos their inability to collect the direct debit from last year.

[#15]

Is that the 23rd Dec DD collection failure?