My account closed, bank direct debit closed, but yesterday got update on my account statement on my latest Bill, apparently I'm in credit by £8.00. How the hell do they work that out, never used the mobile, got £10 refunded on account closing. Can't be bothered contacting them again after fiasco in closing the account. Just waiting now for my Broadband contract to finish in 3 months and I'll be away from them. There customer service is absolutely disgraceful.