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About to be double charged for the second month

Karenm123
Newbie
Posts: 2
Registered: ‎16-03-2019

About to be double charged for the second month

Back in January, my mobile direct debit for £10 wasn’t collected. I then received an email in February to say that due to a change in the way direct debits were processed, both January and February’s direct debits would be collected together. This went through without issue, and £20 was collected at the beginning of March.

However, I have just received a text about this month’s bill, and it says that March’s direct debit of £20 will be collected at the beginning of April - this is absolutely not correct, it should be back to the usual £10! Can you please look into this and confirm I won’t be charged twice this month??? Thank you.
9 REPLIES 9
SammyM
Plusnet Help Team
Plusnet Help Team
Posts: 1,233
Thanks: 242
Fixes: 53
Registered: ‎22-01-2018

Re: About to be double charged for the second month

Hello @Karenm123,

 

Thanks for getting in touch and welcome to the forum.

 

I would be happy to check this for you, please can you PM us the following information;

 

-Full name

-Mobile number in question

-Full address including postcode.

 

 

 

 

 

 

 

If this post resolved your issue please click the 'This fixed my problem' button
 SammyM - Sheffield Team
 Plusnet Help Team
Karenm123
Newbie
Posts: 2
Registered: ‎16-03-2019

Re: About to be double charged for the second month

Thank you for such a fast response - pm sent
SammyM
Plusnet Help Team
Plusnet Help Team
Posts: 1,233
Thanks: 242
Fixes: 53
Registered: ‎22-01-2018

Re: About to be double charged for the second month

Hello Guys,

 

I have responded to both your private messages. Please don't hesitate to get in touch should you need any further assistance.

 

 

If this post resolved your issue please click the 'This fixed my problem' button
 SammyM - Sheffield Team
 Plusnet Help Team
markw4
Newbie
Posts: 3
Registered: ‎19-03-2019

Re: About to be double charged for the second month

I have the same issue regarding my mobile account. £6 taken in Jan. Nothing taken in Feb. Double taken in March £12.

However, I have received a text saying double is going to be taken again at the beginning of April - this is absolutely not correct, it should be back to the usual £6! Can you please look into this and confirm I won’t be charged twice this month

Thank you.

Mads
Plusnet Help Team
Plusnet Help Team
Posts: 1,873
Thanks: 205
Fixes: 79
Registered: ‎06-08-2018

Re: About to be double charged for the second month

Hey @markw4,

Thanks for getting in touch with us.

So we can investigate and help resolve, please could you provide the following information:

 

- Your full name

- Your full address with postcode

- Your Plusnet mobile number

Via PM.

 

Once you have replied via PM, please give us a nudge here once you have sent the PM so we can pick it up as soon as possible.

 

Thank you.

 

 

 

If this post resolved your issue please click the 'This fixed my problem' button
 Maddy S
 Plusnet Help Team


markw4
Newbie
Posts: 3
Registered: ‎19-03-2019

Re: About to be double charged for the second month

I have sent you a pm with required info.

Thanks

Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 22,147
Thanks: 7,604
Fixes: 1,283
Registered: ‎21-04-2017

Re: About to be double charged for the second month

Thanks Mark, I've sent you a PM back

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
markw4
Newbie
Posts: 3
Registered: ‎19-03-2019

Re: About to be double charged for the second month

Hi i had to phone customer services about a phone/broadband problem and i mentioned my mobile problem too. They at the end transferred me to your mobile dept and they have assured me only the normal amount will be taken next month.

Thanks

Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 22,147
Thanks: 7,604
Fixes: 1,283
Registered: ‎21-04-2017

Re: About to be double charged for the second month

No worries and thanks for the update Mark.

Let us know if you need any further assistance.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team