About to be double charged for Plusnet Mobile

[#1]

Dear Plusnet, I have the same issue. The last couple of months or so I have been charged double on my mobile phone bill. Could you please sort this out and refund?

[#2]

Ditto I have an outstanding ticket which hasnt been responded to - the answer to this billing error by plusnet was
customer pays double
Customer then has to notify plusnet of incorrect payment (currently ignored)
Customer Should be refunded

Customer here Still awaiting response to an error which should have been rectified given the notice of impending error before payment taken.

[#3]

Hi all,

We're really sorry about any incorrect billing you have experienced.

So that this can be picked up and investigated tomorrow please PM your Mobile numbers to my inbox and this will be picked up by our weekend team.

Alternatively, if you require a quicker response, please call in to the  Mobile team directly by dialling 500 from your handset or 0800 079 1133 from any phone.

Again, please accept our sincerest apologies for any inconvenience caused.

Kind Regards

[#4]

Pm sent OllieC

[#5]

Hello Guys,

Thanks for dropping us a PM, I have messaged you both with the information we would require in order to get this resolved.

[#6]

i have PM'd Sammy 

[#7]

Hi @Karenw

I've seen the PM - thank you for double-checking this and clarifying.

Anything else you need, just let us know.

Best wishes

Dave

[#8]

"Most people never experience an issue with a Direct Debit however, on rare occasions a problem can arise.  Usually, this is resolved speedily by your bank or building society, or the organisation collecting the Direct Debit, but if that isn’t your experience, you may want to complain."

https://www.directdebit.co.uk/DirectDebitExplained/Pages/Howtocomplain.aspx

[#9]

Thanks for your input it wasn't at all a direct debit issue it was a plusnet billing issue due to a change in the processors of our mobile direct debits. 

[#10]

Hello @Karenw I can see you have responded back to my colleagues PM.

Has everything now been resolved?

Should you require any further assistance, please feel free to get back in touch with us.

Many thanks.