APN Dial Number & TP Link MR3020
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APN Dial Number & TP Link MR3020
21-11-2017 8:47 AM
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I'm trying to get a TP-Link MR3020 working using a Plusnet SIM. The USB modem is being recognised but it's unable to connect. I've got the APN settings but what I don't know is the APN Dial Number. It defaults to *99***1# but this isn't working. I've also tried *99# (which works on GiffGaff).
APN: everywhere
Username: eesecure
PAssword: secure
Re: APN Dial Number & TP Link MR3020
21-11-2017 9:01 AM - edited 21-11-2017 9:01 AM
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*99# will attempt a data connection using the default profile(APN).
*99***n# will attempt a connection using profile number n.
You might try adding ,DUN to the APN type if it hasn't already got it.
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: APN Dial Number & TP Link MR3020
21-11-2017 9:03 AM
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Hi @DervMan!
Thanks for getting in touch with us!
Our SIMs as standard are only designed to work in mobile phones which don't require a dial number so I don't have access to that information currently.
Have you ran an online search to see if there's an answer in a different forum?
I'd definitely like to try and help you with this matter and get this working!
I will try and contact our Operations Team and see if they can provide me with the answer, but for the reason I mentioned above I can't guarantee they will have that information for us either!
Thank you
-Oli
Re: APN Dial Number & TP Link MR3020
21-11-2017 10:41 AM
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Hi Oli, thanks for the suggestion. I did contact support but they (understandably) had no idea what I was asking for.
Re: APN Dial Number & TP Link MR3020
21-11-2017 11:24 AM
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You're welcome!
I've passed this on to our Operations Team, hopefully they will be able to help further!
I'll post the response on here when I hear from them
-Oli
Re: APN Dial Number & TP Link MR3020
21-11-2017 12:25 PM
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I've tried two different 3G routers with the same result so now thinking the O2 provided HUAWEI E1752Cu might be locked to their network. Have another USB Dongle arriving this week that's made by TP-Link so I'll report back when I've tried that.
Re: APN Dial Number & TP Link MR3020
21-11-2017 12:44 PM
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so now thinking the O2 provided HUAWEI E1752Cu might be locked to their network
Very likely...
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: APN Dial Number & TP Link MR3020
27-11-2017 8:20 AM
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Hello
I've got a response form our Operations Team, they have confirmed that we do not have APN dial numbers stored anywhere for reference, so unfortunately we are unable to help.
I do agree it sounds as if the device may be locked to a different network, so hopefully the default options will work for you once this is sorted out!
Thank you
-Oli
Re: APN Dial Number & TP Link MR3020
28-11-2017 8:23 AM
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It's fixed now, thought I'd post back here just in case anyone else has similar issues. The Huawei USB dongle I was using is locked to O2! Bought myself a TP-Link Dongle and it worked straight away. No need to change the APN Dial Number.
Thanks for all the comments and suggestions.
Re: APN Dial Number & TP Link MR3020
28-11-2017 8:26 AM
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Hi @DervMan!
I'm so glad to hear this is fixed
Thank you for letting us know how you got it fixed too!
-Oli
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