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£7.50 Mates Rates or Launch Offer?

FIXED
mnewtonuk
Hooked
Posts: 9
Registered: 21-01-2013

£7.50 Mates Rates or Launch Offer?

I am a Plusnet Broadband customer and have recently signed up for the £7.50 launch offer plan. 

I have received my welcome information and first bill and apparently I am on the:
Mates Rates plan: 1000 minutes + unlimited texts + 2GB data

I am likely to move my broadband away from Plusnet in the future and according to the Mates Rates terms that means I will lose my double data allowance, which is the reason I wanted to sign up for the launch offer plan.

Would anybody be able to confirm if the mates rates and launch offer are the same plan and I will keep the double data if I move my broadband or have I been signed up to the wrong plan?

 

 

 

1 REPLY
Plusnet Help Team
Plusnet Help Team
Posts: 544
Thanks: 102
Fixes: 23
Registered: 25-11-2016

Re: £7.50 Mates Rates or Launch Offer?

Fix

Hi mnewtonuk,

Thanks for getting in touch. It seems you are on the introductory offer which you don't need to have broadband for, so this shouldn't affect you later on if you decide to leave Plusnet broadband. 

Once you sign up to the introductory offer, we don't have an end date on this as of yet and it will remain at this price for the foreseeable. If this is subject to change, you will be given 30 days notice.

Hope this helps!

- Rebeka Smiley

 Rebeka Preston
 Plusnet Help Team