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5 days and SIM not activated

Posts: 1
Registered: ‎07-12-2021

5 days and SIM not activated

I signed up for a SIM only contract on Thursday 2 December

At same time, I requested that my mobile number was ported and supplied the required code.

The Plusnet SIM was delivered Monday 6 December and I also received various "welcome" emails.

One message stated that my mobile number port would be "complete today" (6 December)

The same message explained that there might be a short period of disruption to the service - and suggested turning your phone off and on again every so often to make sure the changes take effect.

I've inserted the SIM and restarted the phone periodicallly over the last 2 days, but now its Tuesday 7 December and the phone still shows the message NO SIM CARD -EMERGENCY CALLS ONLY

Can I ask Forum members and moderators what's the best way to report this problem in order to get the SIM activated?

Thanks in advance for your help.



Community Gaffer
Community Gaffer
Posts: 26,417
Thanks: 10,071
Fixes: 1,579
Registered: ‎21-04-2017

Re: 5 days and SIM not activated

Thanks for your post @Albert30 and apologies for the delayed response.

I'm really sorry to see you hadn't received your SIM from us before your number ported.

I hope you've got this sorted now but if you haven't, feel free to private message me the following information.

+Your mobile number

+Your full name

+Your full address

+Are you the account holder?

+Your date of birth

+Last 2 digits of your bank account number

+Last 2 digits of your bank sort code

When private messaging me, please include a link to this thread as our staff private messages go through a centralised system internally so I might not actually personally message you back. Although just a few of us monitor our Community Forums so there’s a good chance I’ll pick it up.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi