cancel
Showing results for 
Search instead for 
Did you mean: 

4g doesn’t work when on a call

Conniie5
Newbie
Posts: 3
Registered: ‎21-08-2023

4g doesn’t work when on a call

Cant use my 4g when on a phone call - can someone sort this for me please?
3 REPLIES 3
MisterW
Superuser
Superuser
Posts: 15,234
Thanks: 5,837
Fixes: 416
Registered: ‎30-07-2007

Re: 4g doesn’t work when on a call

@Conniie5 Plusnet don't support VoLTE ( voice over 4g ) , so when you make or receive a call, the phone has to reconnect to 3g ( or even 2g )

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

Conniie5
Newbie
Posts: 3
Registered: ‎21-08-2023

Re: 4g doesn’t work when on a call

I can’t get on the internet at all. It won’t let me do anything even if on wifi
MisterW
Superuser
Superuser
Posts: 15,234
Thanks: 5,837
Fixes: 416
Registered: ‎30-07-2007

Re: 4g doesn’t work when on a call

It won’t let me do anything even if on wifi 

I'm not sure I understand what you mean ? If you're connected to wifi then its nothing to do with 4g

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.