4G or not 4G

[#1]

Thanks Gandalf,

I’m not sure how to respond though. Your latest response didn’t fix the issue, it was the tech team you sent a query too after I chased...  so not sure I can press the button that says it fixed it?

good to have 4G though...

Bleakers

[#2]

Hi Bleakers.

I'd say that post #23 fixed your issue because that's when I emailed our Operations team (twice); once then and once after the private message you sent me on the back of that post.

Hope this helps.

[#3]

@Bleakers64

Wonder if @Gandalf or anyone would have got back to you if you'd left it another day, or another week?

I doubt it. PN just don't seem to be set up that way.

and before @Gandalf says because it was fixed

- he clearly didn't know that, yet still left it - is the reality of the situation.

[#4]

We monitor our mailboxes and do follow up when we receive updates as well as chase things up. In this case the update was sent to my own inbox (within the 5 working day SLA period) while I was on annual leave. Feedback has been provided regarding this.

[#5]

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@Gandalf wrote:

We monitor our mailboxes and do follow up when we receive updates as well as chase things up.

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With due respect @Gandalf there are many many many examples here where customers chase and chase without updates (Including you), and very very few that demonstrate what you claim there.

Even cases where a customer is being 'billed' AFTER they have left and their credit ratings affected.

Absolutely unforgivable

[#6]

Hi Gandalf,

I am stuck on Edge & disconnected.

Its been like that for a week or so.

Can you help please as I have tried 4 phones and suggestions here and still disconnected.

I don't seem to have enough privaliges to PM you my details 😞

[#7]

Hi there @domski,

Thanks for getting in touch with us.

I am very sorry to hear about the issues you are having with your mobile data services and I apologise for the inconvenience caused.

Have you checked you are able to receive a strong signal in your area via the coverage checker: https://www.plus.net/mobile/coverage-checker? If you are having trouble PMing us over the forums, you can get in touch via our support channels on Facebook/Twitter - just send a private/direct message with the following information:

- Your full name and confirmation you are the account holder

- Your full address with postcode

- Your Plusnet mobile number

Thank you.