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4G or not 4G

Bleakers64
Dabbler
Posts: 19
Thanks: 3
Registered: ‎30-01-2019

Re: 4G or not 4G

Thanks Gandalf,

 

I’m not sure how to respond though. Your latest response didn’t fix the issue, it was the tech team you sent a query too after I chased...  so not sure I can press the button that says it fixed it?

 

good to have 4G though...

 

Bleakers

Plusnet Help Team
Plusnet Help Team
Posts: 14,902
Thanks: 4,596
Fixes: 765
Registered: ‎21-04-2017

Re: 4G or not 4G

Hi Bleakers.

I'd say that post #23 fixed your issue because that's when I emailed our Operations team (twice); once then and once after the private message you sent me on the back of that post.

Hope this helps.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Highlighted
RobC
Pro
Posts: 1,126
Thanks: 155
Fixes: 2
Registered: ‎03-12-2016

Re: 4G or not 4G

@Bleakers64

 

Wonder if @Gandalf or anyone would have got back to you if you'd left it another day, or another week?

I doubt it. PN just don't seem to be set up that way.

 

and before @Gandalf says because it was fixed

- he clearly didn't know that, yet still left it - is the reality of the situation.

 

 

 

Show us ONE just ONE real, defined benefit for the British public from Brexit

Brexit Promised cake .... But just delivers a stream of Cack
... and expects us all to just swallow it
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Plusnet Help Team
Plusnet Help Team
Posts: 14,902
Thanks: 4,596
Fixes: 765
Registered: ‎21-04-2017

Re: 4G or not 4G

We monitor our mailboxes and do follow up when we receive updates as well as chase things up. In this case the update was sent to my own inbox (within the 5 working day SLA period) while I was on annual leave. Feedback has been provided regarding this.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
RobC
Pro
Posts: 1,126
Thanks: 155
Fixes: 2
Registered: ‎03-12-2016

Re: 4G or not 4G


@Gandalf wrote:

We monitor our mailboxes and do follow up when we receive updates as well as chase things up.


 

With due respect @Gandalf there are many many many examples here where customers chase and chase without updates (Including you), and very very few that demonstrate what you claim there.

 

Even cases where a customer is being 'billed' AFTER they have left and their credit ratings affected.

Absolutely unforgivable

 

 

 

 

Show us ONE just ONE real, defined benefit for the British public from Brexit

Brexit Promised cake .... But just delivers a stream of Cack
... and expects us all to just swallow it
Brexit - Built from Bovine Manure by Bots
domski
Newbie
Posts: 1
Registered: ‎19-02-2019

Re: 4G or not 4G

Hi Gandalf,

 

I am stuck on Edge & disconnected.

Its been like that for a week or so.

Can you help please as I have tried 4 phones and suggestions here and still disconnected.

I don't seem to have enough privaliges to PM you my details 😞

Plusnet Help Team
Plusnet Help Team
Posts: 1,215
Thanks: 119
Fixes: 54
Registered: ‎06-08-2018

Re: 4G or not 4G

Hi there @domski,

Thanks for getting in touch with us.

I am very sorry to hear about the issues you are having with your mobile data services and I apologise for the inconvenience caused.

 

Have you checked you are able to receive a strong signal in your area via the coverage checker: https://www.plus.net/mobile/coverage-checker? If you are having trouble PMing us over the forums, you can get in touch via our support channels on Facebook/Twitter - just send a private/direct message with the following information:

 

- Your full name and confirmation you are the account holder

- Your full address with postcode

- Your Plusnet mobile number

 

Thank you.

If this post resolved your issue please click the 'This fixed my problem' button
 Maddy S
 Plusnet Help Team