4G or not 4G
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Re: 4G or not 4G
14-02-2019 8:03 PM
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Thanks Gandalf,
I’m not sure how to respond though. Your latest response didn’t fix the issue, it was the tech team you sent a query too after I chased... so not sure I can press the button that says it fixed it?
good to have 4G though...
Bleakers
Re: 4G or not 4G
15-02-2019 8:39 AM
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Hi Bleakers.
I'd say that post #23 fixed your issue because that's when I emailed our Operations team (twice); once then and once after the private message you sent me on the back of that post.
Hope this helps.
Re: 4G or not 4G
15-02-2019 10:00 AM
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Wonder if @Gandalf or anyone would have got back to you if you'd left it another day, or another week?
I doubt it. PN just don't seem to be set up that way.
and before @Gandalf says because it was fixed
- he clearly didn't know that, yet still left it - is the reality of the situation.
Brexit Promised cake .... But just delivers a stream of Cack
... and expects us all to just swallow it
Brexit - Built from Bovine Manure by Bots
Re: 4G or not 4G
15-02-2019 10:08 AM
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We monitor our mailboxes and do follow up when we receive updates as well as chase things up. In this case the update was sent to my own inbox (within the 5 working day SLA period) while I was on annual leave. Feedback has been provided regarding this.
Re: 4G or not 4G
15-02-2019 10:18 AM
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@Gandalf wrote:
We monitor our mailboxes and do follow up when we receive updates as well as chase things up.
With due respect @Gandalf there are many many many examples here where customers chase and chase without updates (Including you), and very very few that demonstrate what you claim there.
Even cases where a customer is being 'billed' AFTER they have left and their credit ratings affected.
Absolutely unforgivable
Brexit Promised cake .... But just delivers a stream of Cack
... and expects us all to just swallow it
Brexit - Built from Bovine Manure by Bots
Re: 4G or not 4G
19-02-2019 1:59 AM
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Hi Gandalf,
I am stuck on Edge & disconnected.
Its been like that for a week or so.
Can you help please as I have tried 4 phones and suggestions here and still disconnected.
I don't seem to have enough privaliges to PM you my details 😞
Re: 4G or not 4G
19-02-2019 10:47 AM
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Hi there @domski,
Thanks for getting in touch with us.
I am very sorry to hear about the issues you are having with your mobile data services and I apologise for the inconvenience caused.
Have you checked you are able to receive a strong signal in your area via the coverage checker: https://www.plus.net/mobile/coverage-checker? If you are having trouble PMing us over the forums, you can get in touch via our support channels on Facebook/Twitter - just send a private/direct message with the following information:
- Your full name and confirmation you are the account holder
- Your full address with postcode
- Your Plusnet mobile number
Thank you.
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