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£40 cashback cheque via MSE

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Newbie
Posts: 3
Registered: ‎02-03-2019

£40 cashback cheque via MSE

I signed up for a sim only deal via a MSE link. Which said I would automatically be sent a cheque for £40 within 30 days. Not had it yet. When I contacted customer service they said I had to wait for an email. This was definitely not stated when I signed up. It said the cheque would be sent automatically. Please help.
10 REPLIES 10
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Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,915
Fixes: 75
Registered: ‎11-01-2018

Re: £40 cashback cheque via MSE

 

Hi @abceasyas,

 

Thanks for getting in touch.

 

Could you provide your full name, full address (including the postcode) and your mobile number, via a PM and we'll take a look at this for you?

 

Best wishes

 

Dave

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Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,915
Fixes: 75
Registered: ‎11-01-2018

Re: £40 cashback cheque via MSE

Hi @abceasyas

 

Thanks for the PM.

 

I can confirm that the timescale for the cashback is 30 days after your SIM goes live, so there's still some time yet.

 

I will however pick this up with our mobile team on Monday and see if I can get an update for you.

 

Best wishes

 

Dave

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Newbie
Posts: 3
Registered: ‎02-03-2019

Re: £40 cashback cheque via MSE

Ah I see. That would be great. Thanks for your help.
Highlighted
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,915
Fixes: 75
Registered: ‎11-01-2018

Re: £40 cashback cheque via MSE

 

Hi @abceasyas

 

I've raised this with our marketing team as promised and will come back with an update as soon as I get one.

 

Best wishes

 

Dave

Highlighted
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,915
Fixes: 75
Registered: ‎11-01-2018

Re: £40 cashback cheque via MSE

 

Hi @abceasyas

 

I've been advised by our marketing guys that you should receive an email regarding this before the 14th of March.

 

If you don't, hear anything by the above date, you can contact Grassroots (the company handling your cashback) directly on 0800 587 2013.

 

Best wishes

 

Dave

 

Highlighted
Newbie
Posts: 2
Registered: ‎05-03-2019

Re: £40 cashback cheque via MSE

Hi - I also joined up via the MSE link, and no sight of the automatic cheque.

 

Is this a general issue, or are we just the exceptions?

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Plusnet Help Team
Plusnet Help Team
Posts: 701
Thanks: 92
Fixes: 52
Registered: ‎02-05-2017

Re: £40 cashback cheque via MSE

Hi @pompeyclaret, thanks for getting in touch.

 

We'd be happy to check this for you, could you please private message:

-your full name
-your full address including postcode
-your mobile number

 

Regards

If this post resolved your issue please click the 'This fixed my problem' button
 Alice Baillie
 Plusnet Help Team
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Newbie
Posts: 3
Registered: ‎02-03-2019

Re: £40 cashback cheque via MSE

Hello there
Just wanted to let you know I received my £40 cheque today so actually the information I received here about having to wait for an email and then claim the cash back via the link in the email was incorrect.
Hopefully pompeyclaret your cheque will arrive soon. Mine arrived within the 30 days specified on the MSE link.
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Plusnet Help Team
Plusnet Help Team
Posts: 16,881
Thanks: 5,155
Fixes: 871
Registered: ‎21-04-2017

Re: £40 cashback cheque via MSE

Cheers for getting back to us, I'm glad that you've received your cashback cheque and thanks for letting us know that you didn't need to wait for an e-mail to redeem it on this occasion.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
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Newbie
Posts: 2
Registered: ‎05-03-2019

Re: £40 cashback cheque via MSE

I got my cheque yesterday too.
Thanks Plusnet!