30 day sim account problem
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- Re: 30 day sim account problem
05-10-2019 1:19 PM
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Hi
I had a Plusnet 30 day sim only plan which i closed in January or February,my account is £6.97 in credit but this has not been refunded and i still get an email each month advising i have a new bill but there won't be a payment as my account is in credit.
I queried this a few months ago by live chat but to be honest didn't understand the answer so left it.Is this procedure for Plusnet as its usually standard practice to refund a customer any owed money after the account is closed?
Thanks.
Fixed! Go to the fix.
06-10-2019 1:49 PM
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Thanks for your post @popeye1
We're sorry to hear of your mobile credit/refund issue.
We'll be able to get this refunded, can you please PM me:
- the mobile number in question
- your name and confirmation that you're the account holder
- the full address including postcode
As soon as I've got the above I'll be able to locate the account and should be able to issue the refund.
Thanks,
OP
Re: 30 day sim account problem
15-10-2019 11:23 AM
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Payment received,thanks!
Re: 30 day sim account problem
15-10-2019 4:42 PM
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