30 day rolling contract. Changed to another plan
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- Re: 30 day rolling contract. Changed to another pl...
24-09-2019 10:31 AM
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So I'm a bit confused as to what is going on. Can you clarify for me? Thanks. Paul
Fixed! Go to the fix.
Re: 30 day rolling contract. Changed to another plan
24-09-2019 11:49 AM
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Hi @Dirkdiggler, thanks for getting in touch.
I am sorry for the issues you have had with your service. So we can look into this for you, can you please private message:
-Mobile number in question,
-Full name and account name if different from yours,
-Full address including postcode.
Once you've sent those details via private message, please let us know on this public post
Regards,
Alice
Re: 30 day rolling contract. Changed to another plan
25-09-2019 9:14 AM
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Re: 30 day rolling contract. Changed to another plan
25-09-2019 10:56 AM
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Hi @Dirkdiggler,
Thanks for providing this information. Just before we can discuss the matter further, we'll need to complete our security checks. Please could you confirm the following information via another private message?
- The 3rd and 15th characters from the answer to your account security question
- The last 2 digits of the sort code and account number from the direct debit details used to pay the bill
Re: 30 day rolling contract. Changed to another plan
25-09-2019 1:14 PM
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Re: 30 day rolling contract. Changed to another plan
25-09-2019 3:31 PM
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Hi @Dirkdiggler,
I've sent a further response via private message. Please let us know in this thread once you've been able to respond.
Re: 30 day rolling contract. Changed to another plan
25-09-2019 3:44 PM
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Re: 30 day rolling contract. Changed to another plan
25-09-2019 4:56 PM
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Hi @Dirkdiggler,
Thanks for getting back to us again. I've responded further via another PM.
Re: 30 day rolling contract. Changed to another plan
25-09-2019 6:19 PM
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Re: 30 day rolling contract. Changed to another plan
26-09-2019 1:34 PM
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Hi there @Dirkdiggler,
Thanks for getting back to us.
I'm afraid we're unable to see the messages you've sent to @TheMightyAJ and he's currently out of office.
More than happy to help you further, I'm here till 10pm tonight - we'll need to pass security. Could you PM me the following info:
- Your full name and confirmation you are the account holder
- Your Plusnet mobile number
- Your full address with postcode
Thanks.
Re: 30 day rolling contract. Changed to another plan
26-09-2019 2:15 PM - edited 26-09-2019 2:16 PM
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Re: 30 day rolling contract. Changed to another plan
26-09-2019 2:15 PM
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26-09-2019 2:24 PM
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Great.
All replied to.
Thanks.
Re: 30 day rolling contract. Changed to another plan
26-09-2019 2:44 PM
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Re: 30 day rolling contract. Changed to another plan
01-10-2019 6:43 PM
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- Re: 30 day rolling contract. Changed to another pl...