2nd sim problems
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Mobile
- :
- Re: 2nd sim problems
2nd sim problems
23-03-2022 7:13 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I have been with Plusnet for over a year with no problems.
I wanted to get my elderly parents a sim card as they have finally got a mobile and thought make it easy ring Plusnet get an extra sim and make the payments.
But as the second sim is registered to myself I cannot sign into the new sim number as i had hoped could have changed the contact details for the sim.
I thought in the past Plusnet had live chat feature but it just seems to be a chatbot
Re: 2nd sim problems
23-03-2022 10:32 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi there,
Have you created a new account for your parents or just ordered a replacement SIM for your existing account?
You can’t have two active SIMs on one account so all that’ll do is switch your service to another SIM.
If you haven’t done so already I’d recommend signing up a new account by going here > https://www.plus.net/mobile/sim-only-30-day
Let me know how it goes.
Re: 2nd sim problems
23-03-2022 11:03 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi Gandalf
When I called Plusnet I explained what I wanted to do, they took payment details over the phone and received a sim yesterday. Today put the sim in parents mobile and seems its working. They did not say if it would cancel my account.
Had hoped they could have the Plusnet app on there mobile and check account under there number
Re: 2nd sim problems
23-03-2022 11:11 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: 2nd sim problems
23-03-2022 11:20 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi
It had issues with the password, I will have to try it again when visit on Sunday either with account number and my password?
Maybe should had used a different provider if known.
Think may have to give plusnet a call tomorrow
Re: 2nd sim problems
24-03-2022 7:12 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi @jonno1
Your password won’t work as it’ll be for a different account. I’d recommend first making sure you can log into their account here > https://www.plus.net/my-account/mobile/jsf/pages/Login.xhtml
If that doesn’t work, try resetting their password here > https://www.plus.net/my-account/mobile/jsf/pages/ForgotPassword.xhtml
Once you’re in their account, try then the mobile app. If you still have trouble, what error do you get?
Let me know how it goes and if you can’t log into their account online at all.
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page