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2g only when roaming

Emsorc
Newbie
Posts: 1
Registered: 3 weeks ago

2g only when roaming

I'm travelling in Germany with my husband we are both with Plusnet. Neither of us have had issues before when roaming but for some reason my husband can only get 2g whereas I'm sitting next to him with 4g. We've turned off the phone, did a sim card swap, when I put my husband's sim card in my phone I couldn't get a signal at all just an E where the 4g sign is. This test showed it's a sim issue not the phone.
We have done all the resets possible we can think of. Another oddity we are showing on different networks. We've tried manually changing the network but we get a pop up saying unable to use this function at this time. My husband's phone has been like it for last 2 days. Any ideas on how we can get the speed increased? My husband would have posted himself but he's not able to access the Plusnet app because the network is too slow.
We would be grateful for any suggestions, my husband can't survive without his activity centre!!