£25 Cashback with Money Saving Expert
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- Re: £25 Cashback with Money Saving Expert
28-04-2020 10:04 PM
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Hi there,
I switched to Plusnet mobile on 30/03/20 through a Money Saving Expert link that came with a £25 cash back offer. I was supposed to receive an email from Plusnet with the cashback info but it's been almost a month and it hasn't come in.
Any chance of an update on this?
Thank you kindly.
Fixed! Go to the fix.
Re: £25 Cashback with Money Saving Expert
30-04-2020 4:44 PM
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Hello there @craigb,
Thanks for reaching out to us here.
I'm sorry you've had some trouble with redeeming your mobile cashback and I apologise for the frustration caused.
More than happy to take a look into this for you, just drop me a PM with the following information:
- Your full name and confirmation you are the account holder
- Your full address with postcode
- Your Plusnet mobile number
Once you've passed that info along, please come back to this thread and give us a nudge so we can go from there.
Thanks.
Re: £25 Cashback with Money Saving Expert
30-04-2020 5:56 PM
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Hey thanks Mads - will do!
Re: £25 Cashback with Money Saving Expert
30-04-2020 6:06 PM
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Great, all replied to. Give us a nudge here once you've replied.
Thank you.
Re: £25 Cashback with Money Saving Expert
30-04-2020 6:42 PM
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Done!
03-05-2020 9:57 AM
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Hi @craigb,
Thank you for sending that information over and for passing our data protection checks. Having looked into your account, I can confirm that your contract includes a £25 cashback reward. For mobile accounts, the cashback redemption email is sent five weeks after the activation date. Your activation date was the 1st of April so you should receive this email on or around the 6th of May.
Re: £25 Cashback with Money Saving Expert
07-05-2020 5:32 PM
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That's great, thanks for your help @EmilyD !
Re: £25 Cashback with Money Saving Expert
18-05-2020 10:28 PM
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Re: £25 Cashback with Money Saving Expert
19-05-2020 2:17 PM
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Hi @craigb.
I'm sorry to hear about this. I've sent an email to our Mobile Ops team to look further into this.
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